Refund & Cancellation
Policy Version 2.1. We believe in transparency and fairness in every transaction processed through the ChartX terminal.
1. General Overview
At ChartX, we strive to ensure our educational resources and research tools provide immense value to your trading journey. However, we understand that needs may change. This policy outlines our standards for cancellations and refund requests across all our subscription tiers and one-time reports.
2. Subscription Cancellations
You may cancel your ChartX subscription at any time. When you cancel, you will continue to have access to your plan benefits through the end of your current billing cycle. We do not provide prorated refunds for mid-cycle cancellations.
Monthly Plans
Cancellation stops future billing immediately. No refunds for the current month unless requested within 24 hours of first-time sign-up.
Annual Plans
Eligible for a partial refund if cancelled within the first 30 days, minus the full value of 1 month at standard rates + processing fees.
3. The 7-Day Satisfaction Guarantee
We offer a 7-Day No-Questions-Asked refund policy for first-time subscribers of our "Pro Trader" tier. If you find that our terminal tools do not meet your learning expectations within the first 7 days of your initial purchase, you are eligible for a full refund.
Note: This guarantee does NOT apply to the "Institutional" tier or one-time premium research report purchases.
4. Non-Refundable Services
Certain services and products are strictly non-refundable due to their digital and consumable nature:
- Individual Research Reports once downloaded (as the intellectual proprietary data is considered "consumed").
- Live consultation sessions once the session has commenced.
- White-label platform setup fees for Institutional clients.
- Any service purchased using promotional "one-time" non-refundable coupon codes.
5. Refund Processing
All approved refunds are processed directly back to the original payment method used during checkout. Our payment partner, Cashfree Payments, typically processes these reversals within 5-7 business days, though your bank may take additional time to reflect the credit.
ChartX Capital does not charge a refund "fee," but transaction charges originally levied by the payment gateway (approx 2-3%) may be deducted from the final refund amount as per the terms of our payment facility providers.
6. Chargebacks & Disputes
We encourage users to reach out to our dedicated support team to resolve billing issues before initiating a chargeback through their bank. Initiating a fraudulent chargeback or claiming non-delivery of a clearly consumed digital service will result in account blacklisting and possible legal recovery actions.
To initiate a refund request, please email receipts@chartx.co.in with your transaction ID, registered email, and a reason for the request (for our quality improvement purposes).